We require payment at the time of treatment. The fee will be openly discussed at your appointment.
We accept Hicaps, Cash, Eftpos, Mastercard, Visacard, Veteran Affairs and Amex (1.49% surcharge applies).
We would appreciate 48 hours notice for cancellation as this enables us to provide a better service for all our patients and minimise waiting time.
We now offer ZipPay, a new easy payment plan option.
www.zippay.com.au
The Family Dental Practice recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. The document below is our privacy policy and it tells you how we collect and manage your personal information.
Family Dental Practice recognises the importance of protecting the privacy and the rights of
individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information. We respect your rights to privacy under thePrivacy Act 1988 (Cth) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include, but is not limited to your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. Some personal information that we collect is considered 'sensitive information'. Sensitive information which we may collect includes your state of health and dental history. Unless otherwise stated, in this privacy policy, all references to personal information include sensitive information.
We may collect and hold the following types of personal information:
We may also collect some information that is not personal information because it does not identify you. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website. We may use cookies and affiliate marketing tracking technologies such as e-tags that may capture your user journey through different websites.
We generally collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in a number of ways including:
We may also collect personal information from:
If you do not provide us with the personal information described above, some or all of the following may happen:
We collect, hold, use and disclose personal information about you so that we can perform our business activities and functions and to provide best possible quality of patient care and customer service. We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
We may send you direct marketing communications and information about our treatments and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as theSpam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. At any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in our marketing communications and we will then ensure that your name is removed from our mailing list. Unless you opt-out of receiving marketing communications from us, you consent to us using your personal information for direct marketing purposes. We do not provide your personal information to other organisations for the purposes of their direct marketing.
You may request access to any personal information we hold about you at any time by contacting our Privacy Officer (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. If that happens, we will give you written reasons for any refusal. Reasons we may not be able to grant access to your personal information may include:
We may charge you a reasonable fee for access to some types of information. This charge will be limited to the cost of recouping our costs for providing you with the information. For example, document retrieval, photocopy, labour and delivery to you. We will not charge you to make a request to access your information. You may request access to your personal information by contacting us as per the contact details at the end of this document.
To enable us to provide you with the best possible service, it is important that the information we hold about you is accurate. We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If you believe any information we hold about you is inaccurate, incomplete or out-of-date, you should contact us to let us know. We will respond to your request within a reasonable period and will take reasonable steps to amend your records.
If you believe that your privacy has been breached, please contact us using the contact information below and provide comprehensive details of the incident so that we can investigate it. We will treat your complaint confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner. We will also undertake best endeavours to prevent future breaches by making any necessary changes to processes. If you are unhappy with our response to your complaint, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further. Further information about the application of the Act can be found at the website of the Office of the Australian Information Commissioner at www.privacy.gov.au.
We may disclose your personal information to third party service and content providers that we engage to help us provide and manage our services including to process payments, website hosting service providers, data cloud services, electronic communication providers and data analysis. We take reasonable steps that your personal information is only used for the services/purposes we require. Third party service and content providers may be located or store information in a range of countries outside of Australia. We require that these service and content providers comply with relevant Australian privacy laws and do not use the personal information which we provide to them for any purpose other than the specific services they are providing to you and/or us.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed to perform our functions, except where it is retained for longer periods to comply with legislative requirements for document retention. We also maintain computer and network security by various means including using firewalls and other security measures such as user identifiers and passwords to control access to our computer system. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
We take reasonable steps to keep all current personal information up-to-date, accurate and
complete. We will confirm identity of persons before giving access to your personal information.
Our website may contain links to other websites operated by third parties. We make no
representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices. We encourage you to read the privacy policies of any website you encounter to learn more about the privacy practices of that website.
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below:MailFamily Dental Practice, 1 Crawford Rd, Brighton-le-Sands NSW 2216 Telephone(02) 9567 1959 Email toothfairy@familydentalpractice.com.au
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 23rd May 2018.
We are a full service family dental practice.
Family Dental Practice has proudly been recognised as one of Australia’s top dentists
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